Septic Smart Week - September 19-23, 2016

www.epa.gov/septicsmart

Each year, EPA holds SepticSmart Week with outreach activities to encourage homeowners
and communities to care for and maintain their septic systems.

During SepticSmart Week, EPA seeks to inform homeowners on proper septic system care, assist state and local governments and organizations in promoting homeowner education and awareness, and educate local decision makers about infrastructure options available to improve and sustain communities.

Join the effort to raise awareness by:
• Hosting an event or training
• Sharing SepticSmart materials
• Scheduling service for your system
• Getting your local and state decision makers involved
• Participating in the conversation on social media

CDPHE has provided the available EPA documents and other educational information to your local Environmental Health/OWTS agency that could assist in a local OWTS educational program. Feel free to contact them and get the ball rolling.

Preparing for Great Customer Service

by Lacy Waight

Are you prepared? You’re digging a test pit for a replacement soil treatment area. Second cut in with the backhoe bucket, you find a sprinkler irrigation line. Naturally it breaks, but thankfully it’s not going to flood your pit. You continue digging, the engineer finishes their work in the pit and it is time to backfill. But what do you do about the broken irrigation line? You have a few options.

1. You could always leave it for the homeowner to fix – after all, they should have told you it  was there before you began excavating, right? This is not the best option with customer service in mind.
2. You could run to the hardware store to get the necessary parts, then go back and fix it the     same day – nothing like turning a two hour job into an all day event.
3. Maybe you are already supposed to be at your next job. You will have to come back another day/time to fix the line, causing frustration and wasting your and the homeowners time. Time is money.
4. What if you are prepared for almost anything?

You have the necessary fittings, irrigation pipe and tools to fix the broken line on the spot. It only takes a couple quick minutes to fix the line, and then you can finish backfilling and move on to the next job. Simple as that. The homeowner is happy to have their yard restored and you leave with the feeling of a job well done.

This is just one example among a long list of possible unforeseen opportunities to provide good customer service. You may come across anything from a water line to an unmarked gas line to a long-lost soil treatment area. Ultimately, it costs very little to make sure that you are prepared for the unexpected, but the cost of being unprepared can add up fast.

CPOW OWTS Industry Leader Award

CPOW would like your nominations for the Onsite Wastewater Treatment System Industry Leader Award.

This award is given each year to a CPOW member in recognition of their contributions to the Onsite Wastewater Treatment System (OWTS) Industry in the state of Colorado.

To be eligible for the award, a nominee must:

1. Be a member in good standing of the Colorado Professionals in Onsite Wastewater.
2. Have performed duties in the field of OWTS so as to promote, and elevate, the                     professionalism of the industry.
3. Have demonstrated leadership, excellence, and dedication to the OWTS industry.

Nominations for the award must include:

a. A detailed letter from the person making the nomination, including a description of facts         about the nominee such as:
b. Record of applicable employment history and scope of responsibilities.
c. Formal education, special training, and experience.
d. Organizational affiliations, including CPOW, detailing office, committees, and                         contributions.
e. Contributions to the professionalism of the OWTS Industry.

Selection of the award winner is to be made by the CPOW Board of Directors.

The award is to be given at the annual CPOW Conference.

Deadline for nominations is October 31st of the year prior to the annual CPOW Conference in January.

2016 Onsite Wastewater Mega-Conference

October 26-28, 2016
Nugget Casino Resort
Reno, Nevada

Plan to join your colleagues for the 2016 Onsite Wastewater Mega-Conference, October 26-29, 2016 at The Nugget Hotel Casino and Resort, Reno NV.

The conference is hosted by NOWRA and NAWT. Conference co-hosts include: AzOWRA (Arizona Onsite Wastewater Recycling Association), COWA (California Onsite Water Association), CPOW (Colorado Professionals in Onsite Wastewater), FOWA (Florida Onsite Wastewater Associatoin), POWRA-NM (Professional Onsite Wastewater Reuse Association of New Mexico), and UOWA (Utah Onsite Wastewater Association).

Dozens of concurrent education sessions and poster sessions
NAWT Operations & Maintenance Training Course
Business Owners Track -- Ideas for growing and managing your onsite business
Industry vendor training sessions
SORA Annual Meeting
Extensive exposition
NOWRA National Backhoe Roe-D-Hoe® Championship
Reception at the National Automobile Museum

Please note that there will be no field trip this year, due to the lack of appropriate onsite installations within close proximity of Reno.

More Conference details can be found here

CPOW members will receive a 10% discount on registration for the Mega-Conference by entering marketing code cpowmega at regsitration.

CPOW Educational Schedule

Mark your calendars for these upcoming events. Remember to register online.

NAWT Inspector Class, November 17-18, 2016, Lakewood, CO

NOWRA 2016 Onsite Wastewater Mega-Conference, October 26-29, 2016, Reno, NV

2017 CPOW Annual Education Conference, January 19-20, 2017

2017 class schedule coming soon!

Additional Courses may be offered if there is demand shown.

Please contact cpow@cpow.net if you are interested in additional classes. 

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